Incidents reported on status page for Gorelo https://status.gorelo.io/ https://d1lppblt9t2x15.cloudfront.net/logos/2a07330ceefd30ff84135bbcf215ccb3.png https://status.gorelo.io/ en https://status.gorelo.io/incident/901139 Wed, 20 May 2026 22:50:00 -0000 https://status.gorelo.io/incident/901139#74d15eb6832ca8d9609df01ea2eef4234c2b2fcd1f122bf27213956761e94edc The issue has been resolved following the changes applied by Microsoft on the Azure IoT Hub platform. Assets have reconnected and status reporting is back to normal. You can now re-add the Connectivity check to your Base Server policy (or equivalent). Appreciate your patience and a post incident report will follow in the coming days. https://status.gorelo.io/incident/901139 Wed, 20 May 2026 22:31:00 -0000 https://status.gorelo.io/incident/901139#fbc7167e9fcc897c43c0dd4329dc0a10a9da49c4a93c309001c320d3f5a305c3 Microsoft support engineers have applied changes on the Azure IoT Hub side, and assets are beginning to recover. We're monitoring as connectivity restores across the fleet. If you applied the Connectivity check workaround, please hold off on reverting until we confirm full recovery. A final update will follow. https://status.gorelo.io/incident/901139 Wed, 20 May 2026 20:51:00 -0000 https://status.gorelo.io/incident/901139#e839d75f9b26c27f4969c58ee2183f65d229d6598c4f474b8ea61d2965c78c97 We are now actively engaged with a Microsoft support engineer who is investigating the issue on the Azure IoT Hub platform. We'll continue to share progress as we receive it. Workaround: To reduce alert fatigue, we recommend temporarily removing the Connectivity check from your Base Server policy (or equivalent) until the issue is resolved. Please note that affected assets will need to come online long enough for the policy change to be distributed, which may be intermittent given the current connectivity issues. We are also investigating options to suppress these false positive Connectivity alerts globally on our side. Further updates to follow. https://status.gorelo.io/incident/901139 Wed, 20 May 2026 20:49:00 -0000 https://status.gorelo.io/incident/901139#f7768adef0bd89754e6498cc261f8d9508896c21ed1f5b7ba5999be317c96856 The connectivity issue has been traced to a throttling error on the Azure IoT Hub platform. A support case has been raised with Microsoft Azure. Workaround: To reduce alert fatigue, we recommend temporarily removing the Connectivity check from your Base Server policy (or equivalent) until this is resolved. Updates to follow. https://status.gorelo.io/incident/901139 Wed, 20 May 2026 20:05:00 -0000 https://status.gorelo.io/incident/901139#992158e5b4538e62828e53f818aa7ab94a7499f76795e904b98ec0f15cb7bcc2 We are currently investigating an outage affecting our IoT Hub, which has caused a number of assets to disconnect and is resulting in inaccurate offline status reporting across the platform. Underlying device functionality is not impacted. Updates to follow.